WhatsApp Integration

    Hotels that have integrated WhatsApp into their operations have seen a significant increase in guest satisfaction and engagement. This makes WhatsApp a must-have tool for hotels looking to stay competitive in the digital age.

    RunHotel allows your own WhatsApp account integration with your own website. After integration, you can:

    1. Send automatic Booking confirmation/Refund and cancellation messages to your guests.

    2. Share booking payment links with your guests while using 'On Demand Booking' feature.


    Steps for integrating WhatsApp account with RunHotel

    Step 1: Create your WhatsApp Business Account (WABA).  

    WABA lets your business use the WhatsApp Business Platform to communicate directly with your customers.

    Step 2: Once you have a WABA, we recommend that you:

    Step 3: Go to https://developers.facebook.com/apps and select your created app.
    Step 4: Copy your Phone number ID, Business ID and System user token from your business app and enter them into your RunHotel > Whatsapp admin panel.

    Upon successful submission and verification, your WhatsApp business account messages will work as intended.


    Published