🔒 Support Access – Frequently Asked Questions (FAQ)
1. What is the Support Access feature?
The Support Access feature allows our support team to remotely access your admin panel in order to assist you with troubleshooting or setup. This access is only possible if you explicitly enable it from your account settings.
2. Why should I enable Support Access?
Enabling this feature helps our support team resolve your issues more quickly and accurately. It allows them to directly view settings or problems you are experiencing without needing constant back-and-forth explanations.
3. Can the support team access my admin panel anytime?
No. The support team can only access your admin panel if you have enabled Support Access. Once disabled, all remote access is immediately blocked.
4. Will I be notified when support accesses my account?
Yes. You can view a detailed log showing:
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The exact date and time when access was initiated
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The identity of the support team member (if applicable)
This ensures full transparency.
5. How do I enable or disable Support Access?
You can manage this setting from your account or admin panel under:
Settings > General > Support Access
Just toggle it to Enable to allow access or Disable to revoke it.
6. Is my data safe when Support Access is enabled?
Absolutely. Access is:
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Temporary and logged
We never make changes without your approval.
7. Can I revoke access at any time?
Yes. You can disable Support Access at any moment, and access will be immediately revoked.
8. Who can enable or disable Support Access?
Only users with admin-level permissions can enable or disable this feature.
If you have any questions or concerns about this feature, feel free to contact our support team anytime or raise a ticket from your admin panel.