Users and permissions

    Users and Permissions for RunHotel Admin Panel

    Welcome to the FAQ section for managing users and permissions on the RunHotel Admin Panel. Here, you’ll find details about what each role can and cannot access, along with their level of control within the system.

    1. What roles are available in RunHotel Admin Panel?

    The following roles are available in the RunHotel Admin Panel:

    • Property Owner

    • Admin

    • Team Member

    • Housekeeping Manager

    Each role comes with different levels of access to features within the system, ranging from full access to view-only or restricted permissions.

    2. What permissions does a Property Owner have?

    The Property Owner has Full Access to almost all features within the system, including:

    • Dashboard (Revenue graphs, bookings visibility, weekly reports)

    • Bookings (Create, view, cancel bookings)

    • Content Management (Add/edit/delete rooms, services, hotel details)

    • Pricing (Set room prices, rules, availability)

    • Legal (Add/update/delete cancellation policies, terms & conditions)

    • Team Management (Add/remove/change roles of members/admins)

    • Subscription (Buy, upgrade, cancel subscriptions)

    • Notifications (Read, clear, mark as read/unread)

    • Profile Settings (Edit info, change password, enable/disable 2FA)

    3. What permissions does an Admin have?

    An Admin has similar permissions to a Property Owner, including:

    • Full Access to bookings, content, pricing, and legal sections

    • Team Management (Add/remove members, change roles)

    • Dashboard and Reports

    • Subscription (Buy, upgrade, cancel subscription)

    • Profile Settings (Manage personal settings)

    However, Admins do not have the ability to:

    • Access or modify subscriptions or purchase history (view only)

    • Add or remove payment gateways or edit the website’s domains, logos, etc.

    4. What permissions does a Team Member have?

    A Team Member has the least level of access compared to Property Owners and Admins. Their permissions include:

    • Bookings (Full access to create, view, and cancel bookings)

    • Room and Service management (View only permissions for adding/editing/deleting rooms, services, or changing prices)

    • View Reports (Dashboard, Weekly reports, and revenue graph visibility)

    • Marking Check-in/Check-out (Full access)

    • Room Service Management (Full access to manage menu items, upload, and delete menu items)

    Team Members cannot:

    • Modify the hotel website, pricing, or cancellation policies

    • Manage subscriptions or payment gateways

    • Add or remove members or admins

    • Access advanced admin functions like enabling/disabling Google Analytics or email service (SMTP)

    5. What permissions does a Housekeeping Manager have?

    A Housekeeping Manager has limited access within the system, mainly related to operations and room services:

    • Room Service Management (Full access to add, delete, upload, and download menu items and categories)

    • Bookings (Full access to manage bookings for check-in and check-out)

    • View reports (Only accessible weekly reports and booking visibility)

    • Room Details (View only access to room, pricing, and inventory management)

    Housekeeping Managers cannot:

    • Access or modify hotel website settings, legal policies, or subscription details

    • Manage or edit room inventory, pricing rules, or cancellation policies

    • Add/remove members or perform advanced admin functions like enabling/disabling payment gateways or Google Analytics

    6. What does “View Only” permission mean?

    When a user has "View Only" access, they can see information but cannot make any changes or edits. For example:

    • A Team Member with "View Only" access to rooms cannot add, edit, or delete rooms but can see all the details about existing rooms.

    • Similarly, a Housekeeping Manager with "View Only" access to pricing can see the pricing details but cannot modify them.

    7. Can the roles be customized in RunHotel?

    Currently, the roles in RunHotel Admin Panel are predefined and cannot be fully customized. However, permissions can be assigned to each role based on the features mentioned in the table above. You can assign or restrict permissions depending on the level of control you wish to grant each role.

    8. Can I assign more than one role to a user?

    No, users can only be assigned one role at a time. For example, a user can either be a Property Owner, Admin, Team Member, or Housekeeping Manager, but cannot have multiple roles simultaneously.

    9. What happens if I need to change a user’s role?

    Admins and Property Owners can change the roles of users. To change a user's role:

    1. Go to the 'Setting>Users and permissions' section.

    2. Select the user whose role you want to modify.

    3. Choose the new role and save the changes.

    This will update their access based on the permissions associated with the new role.

    10. Can I restrict access to specific features for certain users?

    While you can control the overall role-based permissions, RunHotel does not currently support granular, feature-by-feature access control. However, you can assign View Only or Full Access to different sections based on the user’s role. For more advanced control, consider reviewing and managing roles manually through the Team Management section.

    11. How are subscription-related permissions handled?

    Property Owners and Admins can manage subscription settings, including:

    • Buying or Upgrading subscriptions

    • Viewing subscription history and downloading invoices

    Team Members and Housekeeping Managers do not have any access to subscription management features, and Team Members are not even able to see subscription-related information.

    12. How can I manage notifications for users?

    All users, regardless of their role, can:

    • Read and Clear notifications

    • Mark notifications as Read or Unread

    This ensures that everyone is informed of updates and activities.

    13. Can I restrict a user from accessing specific features like the payment gateway?

    Yes, by assigning users to roles with restricted permissions, you can ensure that certain features (like payment gateway management, Google Analytics, or Room Service settings) are inaccessible to lower-level roles like Team Members or Housekeeping Managers.

    14. Can Housekeeping Managers add or edit rooms?

    No, Housekeeping Managers can only view room details but do not have permission to add, edit, or delete rooms or services.

    For any further questions or detailed assistance on managing users and permissions, please reach out to our support team or consult the user guide for more information!

    Published